Claridyne product suite offers innovative customer care functionality designed to provide Customer Service Representatives (CSRs) with a single, comprehensive interface to enter and manage account information. CSRs can become proficient with the system with minimal training. As a result they spend less time on service calls as they have access to most accurate and up-to-date information about the customer. This increases customer satisfaction and reduces service and support costs. Designed for responsiveness, the customer-centric graphical user interface (GUI) is easy to operate and contains the following features: 

Intuitive account and service set up allows CSRs to quickly and efficiently signup new accounts in real time

Multiple account hierarchies allowing customer accounts to be billed for a multitude of other accounts

Flexible multilingual invoice formats

Extensive trouble reporting and ticket management

The web based self care module provides a platform for 24x7 availability. It allows online bill payment, bill views and other relevant account information